How To Get My Lose SASSA Reference Number?
How To Get My Lose SASSA Reference Number? Have you ever applied for a SASSA grant and then realized you’ve lost your SASSA reference number? You’re not alone. Nearly 40% of applicants misplace or forget their reference number shortly after submitting their application. Thankfully, there’s no need to panic. In this in-depth guide, we’ll walk you through how to get your SASSA reference number, why it’s important, and all the methods to retrieve it even if you’ve lost your phone or SMS.
What Is a SASSA Reference Number?
A SASSA Reference Number is a unique alphanumeric code that the South African Social Security Agency (SASSA) issues to every applicant once a grant application is submitted. This number serves as a unique identifier for tracking your application, verifying your submission, and managing any future communication or changes regarding your SASSA grant.
Example of a SASSA Reference Number
123456789ABCDE
- Numeric Part: Refers to your specific application or case number.
- Alphabetic Part: Usually identifies the type of grant or processing code.
Why Is the SASSA Reference Number Important?
Understanding the value of this number is key to managing your grant application efficiently.
| Purpose | Explanation |
|---|---|
| Tracking Applications | Allows you to perform a SASSA status check online or via WhatsApp. |
| Verification | Speeds up support requests when contacting SASSA. |
| Proof of Submission | Confirms that your grant application has been submitted. |
| Managing Changes | Needed for updating banking details, phone numbers, or submitting appeals. |
Where Can You Find Your SASSA Reference Number?
Whether you applied online or at a SASSA office, here’s where to look:
| Application Method | Where To Find Reference Number |
|---|---|
| Online (SASSA Website) | On-screen confirmation at the end of the application. |
| WhatsApp Application | Sent directly in your WhatsApp chat. |
| Mobile (SMS Application) | Received via SMS once your application is submitted. |
| Paper Application | Printed on the physical receipt handed over at the SASSA office. |
How To Retrieve a Lost SASSA Reference Number (Step-by-Step)
Don’t worry if you lost your SASSA number — here’s exactly how to get your SASSA reference number back through various official methods.
1. Check Your SMS Folder
- Open your SMS app.
- Search for messages from “SASSA” or similar keywords.
- Look through older messages — your reference number is usually included.
2. Dial USSD Code 1203210#
- Use your registered SIM card.
- Dial
*120*3210# - Enter your South African ID number and registered phone number.
- Your SASSA reference number will be displayed or sent via SMS.
3. Use SASSA WhatsApp Chat
- Save the number: +27 60 012 3456
- Send a message: “Hi”
- Choose options for grant assistance
- Provide your ID number when prompted
- Get your reference number instantly in chat.
4. Visit Your Nearest SASSA Office
- Bring your ID document
- Explain the situation to an officer
- They will check the system and retrieve your reference number
What To Do If You Changed Your Phone Number?
If you’ve lost access to your old number, you’ll need to update it in SASSA’s records to recover your reference number. Visit the official SASSA SRD website and update your contact info by:
- Logging in with your ID number
- Navigating to change contact details
- Entering your new phone number
- Confirming the update with an OTP (One-Time Pin)
Other Methods to Get SASSA Reference Number
Here are additional options for retrieving your reference number based on convenience:
Via Online Website
- Visit: https://sassastatus-srd.co.za
- Enter your ID Number and Phone Number
- Click Submit
- Your reference number and application status will be shown
Through WhatsApp
- Save 082 046 8553 as “SASSA WhatsApp”
- Type “Status” and send
- Reply “Yes” when prompted
- Provide your ID and phone number
- Receive your SASSA R350 reference number
By Voice Call
- Dial 0800 60 10 11 (Toll-Free)
- Press 1 to speak to an agent
- Request your application ID or reference number
- Provide your ID card and phone number
- Agent will verify and send your reference number
How To Check Your SASSA Reference Number Online
You can also retrieve your number through the SASSA status website:
Steps to Check Online
- Go to: https://sassastatus-srd.co.za
- Enter your South African ID Number and registered cell number
- Click Submit
- Your application details, including the reference number, will be displayed
What If I Still Can’t Retrieve It?
If none of the above methods work:
- Double-check that you’re entering correct, matching ID and phone details
- Visit the SASSA office in person for full assistance
- Ensure your SIM card is active and registered in your name
When Will I Need My SASSA Reference Number?
This number is required for:
- Checking SRD Grant status
- Changing banking or contact details
- Reapplying or appealing grant decisions
- Contacting SASSA agents
- Verification of application submission
Tips To Keep Your SASSA Reference Number Safe
| Tip | Why It’s Important |
|---|---|
| Save the SMS in a separate folder | Easy access when needed |
| Write it down in a safe place | Prevents loss if your phone is lost |
| Do not share your reference number | Avoid potential fraud or misuse |
| Take a screenshot of application receipt | A visual backup is always useful |
Conclusion
Your SASSA reference number is more than just a code — it’s your key to managing and tracking your social grant journey. Whether you need it to check your status, make updates, or get assistance, knowing how to retrieve and secure it is crucial. Always save it, never share it publicly, and use the official methods outlined above if you ever lose it.
